Frequently Asked Questions of Buy Crypto

Trading FAQs | 2020-12-24

How to deposit and withdraw crypto?

Deposit tutorial: https://huobiglobal.zendesk.com/hc/zh-cn/articles/360000051191
Withdrawal tutorial: https://support.hbfile.net/hc/en-us/articles/360000193641

How to modify the mobile phone number bound to the account?

If you are still using the number, you can click on "Account & Security" in the upper right corner of the login status and choose to change your phone to change the binding
If the number is no longer in use, please send your account UID, hand-held ID photo and mobile phone number that can be used to [email protected], and staff will accept it within 1 working day.

Note: After the information is changed, all platforms that use the account to log in will prohibit withdrawals for 24 hours.

How to modify Google Authenticator bound to the account?

If you can still get the verification code, please log in to Huobi's official website, click on the villain symbol in the upper right corner, select "Account Security"-"Google Authenticator"-click "Edit"
If you have not been able to obtain a valid verification code, please send your account UID, hand-held ID photo and available mobile phone number to [email protected], and staff will accept it within 1 working day.

Note: After the information is changed, all platforms that use the account to log in will prohibit withdrawals for 24 hours.

What Is the Security Deposit for an advertiser? When Will It Be Unfrozen?

To become a verified-advertiser, you are required to freeze 5000 HT in your OTC account as a security deposit. The frozen security deposit will not be allowed to be withdrawn or traded.

Unfreeze Security Deposit:

When you cancel your certification, the deposit will be unfrozen automatically and returned to your account.

What is the market reference price for floating pricing when posting an advertisement on Huobi P2P?

Huobi takes the latest price from Huobi, Bitstamp, Gdax, Bitfinex, Gemini, Kraken, Binance, and calculate the weighted average to get a market price.

How to take KYC verifications when trading on Huobi P2P?

Seller: As per KYC regulations of local governments, you could ask for KYC verification from the buyer in the chat window. For example, you could ask the buyer’s passport photo and a photo of him holding his passport so as to confirm the buyer is exactly the one in the photo.

Identification documents include but are not limited to the above, that means, you could also ask for other documents or videos that can prove one’s identity from the buyer.

Buyer: The seller may need you to submit some identification documents or videos such as your passport or your photo to fulfill identification verification.

The Minimum Amount for Each Single P2P Order and Verification Level

The content of the rules will be optimized in real-time according to the operation situation. Please pay attention to the update of the content.