Huobi Global is serving millions of users in more than 130 countries around the world and strictly complying with laws and regulations in various countries and regions. In line with the laws and regulations of the United States with respect to crypto assets, our User Agreement expressly prohibits users in the United States from using our platform. For that reason, the accounts of US users have been gradually disabled to prevent any further trading or transferring. We will freeze all US user accounts from 13 November 2019 (GMT+8) onwards. We are sorry for any inconvenience resulting therefrom.
Please return your borrowed fund in margin trading and withdraw all your assets balance. Kindly approach customer support for assistance to convert all residual assets below the minimum withdrawal amount and unused Point Cards, to BTC/USDT (conversion base token) before withdrawing. Thank you for your understanding and cooperation.
Conversion Rules and Time Schedule Details:
Arrangement on Point Card refund in Huobi Global
Option 1: We will refund according to your purchased price and token used. (Only for BTC/USDT)
For example: A user who purchased Point Card with 1000 USDT and has 1000 unused points, he/she will be refunded with 1000 USDT. If he/she has 300 unused points, he/she will be refunded with 300 USDT.
For users who choose in option 1, please reply and provide the following information:
(3)Purchase details of the Point Card: Number of points, token used (USDT/BTC), token cost, number of copies, total points in the package.
Option 2: You may prefer to convert the USDT, BTC, LTC, BCH, ETH, and ETC that you used to purchase the Point Card into BTC/USDT for refund.
For example: A user who purchased Point Card with 1000 USDT equivalent LTC and has 1000 unused points, he/she will be refunded with 1000 USDT equivalent BTC/USDT. If he/she has 300 unused points, he/she will be refunded with 300 USDT equivalent BTC/USDT.
For users who choose option 2, please reply and provide the following information:
(3)Purchase details of the Point Card: Number of points, token used, token cost, number of copies, total points in the package;
(4)You want to convert the original purchased token into either of the following: BTC/USDT.
Please understand that you cannot change the option after you have replied.
Users who reach out to customer support before Sunday 12:00 (GMT+8), we will convert all residual balance on the following Tuesday based on prices on Huobi Global as of last Sunday 00:00 (GMT+8).
Please contact Huobi Global customer support if you have further queries.
Customer Service Email: Support@huobigroup.com
Arrangement on HB10
You can swap out your HB10 balance into the underlying token through Huobi Global WEB interface and withdraw them to other platforms.
You may open an account in HBUS, if needed, the exclusive US strategic partner of Huobi Global, and transfer your assets to their platform.
Huobi US (huobi.us) is an advanced U.S. digital currency trading platform operated by HBUS Holdco Inc. ("HBUS"), a San Francisco-based company and strategic partner of Huobi Global. HBUS holds itself up to high ethical standards with commitment to U.S. regulatory compliance, and offers a wide variety of tokens for trading, low trading fees, and 24/7 tailored customer support to American customers.
HBUS Account Opening:
To register an account, visit www.huobi.us/register for an individual account or www.huobi.us/institutional for a corporate account. After registration, you have to pass Level 1 verification before you are allowed to deposit or trade on huobi.us. To submit Level 1 verification, login to your account and go to the “Account & Security” tab located in the upper right corner or www.huobi.us/ucinfo. If you encounter any issues with your account or experience difficulties in our platform, please contact firstname.lastname@example.org and the 24/7 supporting staff is available to assist you.
HBUS IOS APP download link:
HBUS Android APP download link:
Trading digital assets involves substantial risk, which may cause partial or even total losses. Please have a thoughtful understanding of the risks involved in trading digital assets and consider your risk tolerance before making any investment decision. All information in this announcement or any other relevant information shown on Huobi Global website does not constitute investment advice. Huobi does not and will not take any responsibility for any direct or indirect losses as a result of your reliance on such information or of your trading activities.
November 1st, 2019