Huobi Futures User Issues Handling Guideline

 Trading FAQs    |      2021-05-20

Dear Valued Users,

Due to the volatility of third-party networks, some users experienced short-term network instability on Huobi Futures. If you have encountered the issues or need further assistance, please send via e-mail or submit an online request. We will proceed your case at first sight.

 

Pease e-mail to [email protected] with the below format filled (email subject: Huobi Futures Issues Report _ UID number). We will reply within 15-30 business days.

 

UID:XXXXXXXX

Recipient's Email Address:

Problem Description:

Contract Type: Coin-margined futures/Coin-margined swaps/USDT-margined swaps/Options

Assets: e.g. BTC/ETH

Screenshots/Documents:

 

Warm Reminder: If you have e-mailed your request already, please do not re-submit.

 

We deeply apologize for the inconvenience caused and thanks for your continuous support!

 

Regards,

Huobi Futures

May 20, 2021

 

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Huobi Global reserves the right in its sole discretion to amend, change or cancel this announcement at any time and for any reasons without prior notice.